Leading automotive company
Top US firm increases payment arrangements 40% while reducing costs more than US$2 million
Client: Leading US automotive company
Challenge: Implement automated early-stage collections program to seamlessly enable customers to self-select preferred communication channels.
Solution: FICO® Customer Communication Services
Results: Increased payment arrangements by nearly 40%, reduced operating costs by more than US$2 million, and eliminated the need for live agents to address early-stage collections while continually improving customer experience.
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