with a better browsing experience; allow us to assess, monitor, and improve the website’s
performance; and enable our partners to advertise to you. You may disable the cookies by changing
the settings in your browser, and you may tell us not to share your cookie data with third parties.
Collection organizations invest heavily in call recording systems to track their activities and debt or commitments. Yet in 2012, the Federal trade commission received 125,136 FDCPA complaints, representing more than $100 million in potential fines for improper collection activities**. Also, the Consumer Financial Protection Bureau (CFPB) is now collecting consumer complaints, and early numbers suggest the complaints aren’t going away—even as new regulatory guidelines are designed to reduce debt collection missteps.
A leading collection agency, specializing in secondary and tertiary debt, experienced a significant increase in financial penalties due to FDCPA violations and litigation. Management was concerned that continued violations would severely affect the company’s long-term viability and profitability.