Leading home insurer boosts retention through proactive policyholder “win back” communications

Case Study
Radial circle

Case Study

Client: Leading writer of home insurance coverage Challenge: Loss of up to 20,000 home insurance policies per month due to attrition — primarily from failure to pay renewal premium Solution: FICO® Customer Communication Services for Insurance Results: Contact established with 75% of the lapsed policyholders targeted as profitable customers to win back. 19.6% of the customer contacts resulted in the policy being “won back.”
Download your free Case Study
FICO may send me news & updates via email.
I agree to the Terms and Privacy Notice.

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.