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For This Multinational Online Retailer, Higher Profits Start with — and Build from — Better Seller Onboarding

For This Multinational Online Retailer, Higher Profits Start with — and Build from — Better Seller Onboarding

Case Study

Client: Multinational online retailer

Challenge: Onboard more sellers to deliver more products to buyers, thereby increasing revenues. At the same time, make better onboarding decisions that prevent taking on “bad sellers,” thus reducing risk of losses, reputational damage and costs incurred to the company as a result of such activity.

Solution: FICO® Decision Management Suite

Results: In a year-long pilot program, using automation and analytics solution components in the FICO® Analytic Cloud, the retailer achieved all its goals for accelerating onboarding while reducing costs, risk exposure and losses. In addition, the company has been able to boost productivity by redeploying staff from previously largely manual processes. Following the successful pilot, the solution is now being moved from cloud to on-premises and extended to support near real-time decisions.