National Australia Bank uses FICO solution to put customers first and improve collections results
Uses FICO solution to put customers first and improve collections results
Case Study
Client: National Australia Bank (NAB) has 35,000 employees and ranks among the world’s top 25 banks in terms of market capitalization.
Challenge: NAB wanted to change its approach to collections and identify the best communication methods for each customer in order to improve performance while also improving customer satisfaction and convenience.
Solution: FICO® Customer Communication Services
Results: NAB now automates 75% of customer contacts and its net promoter score has skyrocketed.
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Case Study
The National Bank of Australia transforms collections to prepare for a changing economy
Solution Sheet
FICO® Customer Communication Services Add-On: Electronic Document Fulfillment
Solution Sheet
Build a Collections Optimization Solution
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FICO® TRIAD® Customer Manager
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