Skip to main content
North American Telecom/Media Provider

Case Study

North American Telecom/Media Provider

Advanced analytics drives improved agency collections for leading network provider

Case Study

Client: Major North American telecommunications and media provider

Challenge: Limited application of data and analytics to the collection agency placement process.

Solution: FICO® Placement Optimizer℠ solution

Results: Accounts are assigned based on collection agencies’ past performance and strengths. This resulted in improvements to collection and cure rates, driving over 4% improvement in collections within the first seven months of service being deployed.