North American Telecom/Media Provider

Advanced analytics drives improved agency collections for leading network provider

Executive Brief
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Case Study

Client: Major North American telecommunications and media provider Challenge: Limited application of data and analytics to the collection agency placement process. Solution: FICO® Placement Optimizer℠ solution Results: Accounts are assigned based on collection agencies’ past performance and strengths. This resulted in improvements to collection and cure rates, driving over 4% improvement in collections within the first seven months of service being deployed.
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