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Omni-Channel Communications for Utilities

Omni-Channel Communications for Utilities

Improve customer communications while reducing costs

White Paper

The utility industry is facing an era of disruption. Customers now have more options, as well as an increased level of sophistication. They want more information from their utilities in order to gauge the value of their service. They also want efficient and timely communications for everything from outages, billing and payments to energy usage. Now more than ever, they are looking for service and communication through the communication channels they prefer.