Client: Probate estate management specialists Phillips & Cohen Associates has offices in the United States, Canada, the United Kingdom and Australia, with plans for additional international expansion. Challenge: Legacy software systems weren’t as intuitive, flexible and scalable as needed, making them unable to accommodate the firm’s rapid growth. Solution: FICO® Debt Manager™ Solution Results: Phillips & Cohen now uses an estate collections solution that adapts to interpret growing amounts of available probate information, is easy to use and facilitates compassionate interactions with clients and consumers.
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