PSECU builds member loyalty and engagement
With omnichannel communications across the full customer lifecycle
Case Study
Client: PSECU (Pennsylvania State Employees Credit Union)
Challenge: Match the technological sophistication of large banks to increase the convenience of engagement with members without sacrificing a strong member relationship.
Solution: FICO® Customer Communication Services
Results: Across the full customer lifecycle, Customer Communication Services facilitates real-time, personalized, ultraconvenient communication, driving member loyalty and satisfaction.
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