PSECU builds member loyalty and engagement

With omnichannel communications across the full customer lifecycle

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Case Study

Client: PSECU (Pennsylvania State Employees Credit Union)

Challenge: Match the technological sophistication of large banks to increase the convenience of engagement with members without sacrificing a strong member relationship.

Solution: FICO® Customer Communication Services

Results: Across the full customer lifecycle, Customer Communication Services facilitates real-time, personalized, ultraconvenient communication, driving member loyalty and satisfaction.

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