Santander Bank Polska

Client: Santander Bank Polska Challenge: Modernize communication with customers while reducing time and resources spent chasing collections. Solution: FICO® Customer Communication Services Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means. By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including: 160% uplift in auto-resolution 20% reduction in delinquencies 25% of all cases fully resolved via automated means 1.84 average days for arrears resolution