Santander Bank Polska
Delinquencies reduced by 20% with automated collection communications
Case Study
Client: Santander Bank Polska
Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.
Solution: FICO® Customer Communication Services
Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means.
By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including:
160% uplift in auto-resolution
20% reduction in delinquencies
25% of all cases fully resolved via automated means
1.84 average days for arrears resolution
Download your free Case Study
White Paper
Five Ways to Improve Your Collections and Recovery Rates
White Paper
Better Collections Performance in a Time of Crisis
Case Study
HBOS refines outsourced debt collection with FICO
Case Study
The National Bank of Australia transforms collections to prepare for a changing economy
Take the next step
Connect with FICO for answers to all your product and solution questions. We look forward to hearing from you.