Santander Bank Polska

Delinquencies reduced by 20% with automated collection communications

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Case Study

Client: Santander                                                    

Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.                                

Solution: FICO® Customer Communication Services                                                                     

Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means.  By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including: 

  • 160% uplift in auto-resolution;
  • 20% reduction in delinquencies; 
  • 25% of all cases fully resolved via automated means;
  • 1.84 average days for arrears resolution.           
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