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Santander Bank Polska

Case Study

Santander Bank Polska

Delinquencies reduced by 20% with automated collection communications

Case Study

Client: Santander

Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.

Solution: FICO® Customer Communication Services Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means.

By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including:

  • 160% uplift in auto-resolution
  • 20% reduction in delinquencies
  • 25% of all cases fully resolved via automated means
  • 1.84 average days for arrears resolution