Santander Bank Polska

Client: Santander

Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.

Solution: FICO® Customer Communication Services Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means.

By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including:

• 160% uplift in auto-resolution
• 20% reduction in delinquencies
• 25% of all cases fully resolved via automated means
• 1.84 average days for arrears resolution