Santander Bank Polska
Delinquencies reduced by 20% with automated collection communications
Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.
Solution: FICO® Customer Communication Services
Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means. By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including:
- 160% uplift in auto-resolution;
- 20% reduction in delinquencies;
- 25% of all cases fully resolved via automated means;
- 1.84 average days for arrears resolution.
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