Santander Bank Polska Case Study - Portuguese

Delinquencies reduced by 20% with automated collection communications

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Case Study

Client: Santander Bank Polska Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.

Solution: FICO® Customer Communication Services

Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means. By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including: 160% uplift in auto-resolution 20% reduction in delinquencies 25% of all cases fully resolved via automated means 1.84 average days for arrears resolution

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