Santander Bank Polska Case Study - Spanish
Delinquencies reduced by 20% with automated collection communications
Case Study
Client: Santander Bank Polska Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.
Solution: FICO® Customer Communication Services
Results: A flexible system accessible to more customers, which has delivered significant increases in recovered debt via automated means. By using FICO® Customer Communication Services to reach more customers across more channels, Santander Bank Polska has achieved outstanding results, including: 160% uplift in auto-resolution 20% reduction in delinquencies 25% of all cases fully resolved via automated means 1.84 average days for arrears resolution
Download your free Case Study
Case Study
The National Bank of Australia transforms collections to prepare for a changing economy
Solution Sheet
FICO® Customer Communication Services Add-On: Electronic Document Fulfillment
Solution Sheet
Build a Collections Optimization Solution
White Paper
FICO® TRIAD® Customer Manager
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.