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Learn about FICO's customer, Grupo Santander, concerning customer management.
Client: Grupo Santander, a top-10 global banking group with focus in Europe and Latin America
Challenge: Grow credit card business and increase market share while controlling losses; integrate multiple sets of manually deployed strategies and rules into a single automated Decision Management solution.
Solution: FICO® TRIAD® Customer Manager
Results: Deployed authorizations strategies that boosted approval rates and line increase strategies that improved utilization, reduced delinquencies, increased customer satisfaction.