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Shop Direct Prioritizes the Customer Throughout the Collections Lifecycle

Case Study

Shop Direct

Prioritizes the Customer Throughout the Collections Lifecycle

Case Study

Client: Shop Direct, the UK’s largest integrated pure play digital retailer and financial services provider

Challenge: Overhaul its collections approach by using optimization to create a more efficient strategy that helps more customers get their accounts up to date in a sustainable way

Solution: FICO® Xpress Optimization and FICO® Debt Manager™

Results: Reduced the provision number and drove efficiencies by reducing operational costs