Shop Direct Prioritizes the Customer Throughout the Collections Lifecycle

Better Risk & Collections Decisions Through a Holistic Customer View

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Case Study

Client: Shop Direct (re-branded to The Very Group) is the UK’s largest integrated pure play digital retailer and financial services provider.

Challenge: Overhaul its collections approach by using optimization to create a 
more efficient strategy that helps more customers get their accounts up to date 
in a sustainable way.

Solution: FICO® Xpress Optimization and FICO® Debt Manager™

Results: Reduced the provision number and drove efficiencies by reducing 
operational costs.

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