Southwest Flies High With Xpress Optimization Suite

Ever Wonder How Southwest Airlines ranked #1 in customer satisfaction while staying consistently profitable?

Annual Report
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Case Study

Client: Southwest Airlines, the largest domestic carrier in the US.

Challenge: Southwest was seeking ways to improve customer experience, enhance employee engagement and streamline operations to maximize revenue as the company grows and expands into new markets.

Solution: FICO® Xpress Optimization and FICO® Optimization Modeler.

Results: Southwest has successfully implemented optimization projects across the airline to realize significant cost savings, increased profitability and enhanced passenger and crew satisfaction.

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