Client: Southwest Airlines, the largest domestic carrier in the US.
Challenge: Southwest was seeking ways to improve customer experience, enhance employee engagement and streamline operations to maximize revenue as the company grows and expands into new markets.
Solution: FICO® Xpress Optimization and FICO® Optimization Modeler.
Results: Southwest has successfully implemented optimization projects across the airline to realize significant cost savings, increased profitability and enhanced passenger and crew satisfaction.
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