State of Maryland streamlines statewide collections with a human touch

Client: The State of Maryland and its Central Collection Unit (CCU), which handles more than 400 debt types and more than 2.7 million accounts, and which has over $140 million in annual collections

Challenge: The CCU needed to replace a 30-year-old collections platform with one that could manage increasing account volume and provide superior citizen service.

Solution: FICO® Debt Manager™ Solution

Results: The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.