State of Maryland streamlines statewide collections with a human touch

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Case Study

Client: The State of Maryland and its Central Collection Unit (CCU), which handles more than 400 debt types and more than 2.7 million accounts, and which has over $140 million in annual collections Challenge: The CCU needed to replace a 30-year-old collections platform with one that could manage increasing account volume and provide superior citizen service. Solution: FICO® Debt Manager™ Solution Results: The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.
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