Thames Water reduces bad debt by understanding customers better and tailoring communications

Thames Water needed to improve collections processes and reduce bad debts by better understanding its customers.

Sales Enablement
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Case Study

Client: Thames Water Utilities Limited is the largest water company in the UK. Challenge: Thames Water needed to improve collections processes and reduce bad debts by better understanding its customers. Solution: FICO® Debt Manager™ Solution and FICO® Customer Communication Services Results: A nearly 20% decrease in bad debt charge and £50 million in annual savings.

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