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Trustmark improves the customer experience and employee morale

Case Study

Trustmark improves the customer experience and employee morale

Case Study

Client: Trustmark is a regional financial services institution in the US with locations in five Southeastern states.

Challenge: Trustmark wanted to unify data that was siloed between its collections and recovery platforms in order to improve customer service and streamline operations.

Solution: FICO® Debt Manager™ Solution

Results: Collections agents are more efficient and productive because they have up-to-date customer information, as well as effective collection strategies and customers’ preferred contact methods. Employee training is now easier, and customer delinquencies are reduced.