Yarra Valley Water's online portal for developers, easyAccess, helps expedite application approvals while reducing manual processes and freeing up employees to focus on more complex applications. easyAccess has been around since 1995; however, by 2011, the solution was unable to keep up with increasingly complex applications, and only 40% of each year’s 5,500 submissions were handled automatically — the rest required human intervention. Yarra Valley Water chose FICO® Blaze Advisor® Decision Rules Management System which enables its employees to change business rules at any time, and features a self-service web interface for developers and contractors to complete applications for tasks such as setting up a new water or sewer connection. The benefits – from accelerated application approvals to more empowered employees – have been astounding. This case study provides a deep dive into how Yarra Valley Water made it happen.
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