Answers to Your Questions about Using Omni-Channel Communications for Collections

Automated, unified collections offer the promise of improved customer experience, lower operating expenses, better controls for compliance and risk, increased collection success, and more satisfied employees. But achieving success requires answering a lot of hard questions in order to develop a solid business case for moving forward. In this webinar, we answer your questions on how to implement automated, omni-channel communication strategies across the debt management lifecycle. We discuss the challenges and pitfalls organizations face when implementing customer communication strategies, particularly for pre-delinquency and early-stage collections.