FICO® Customer Communication Services for Collections

FICO® Customer Communication Services for Collections determines precisely how to make contact, including day/time, channel and message

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FICO® Customer Communication Services for Collections determines precisely how to make contact, including day/time, channel and message. It utilizes data and analytics such as past communications behavior and risk scores to efficiently engage with customers to quickly resolve missed payments. Customers contacted via one channel can respond via another, with seamless continuity across the entire interaction.

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