2025 Consumer Survey: Fraud, Identity and Digital Banking - India, Philippines, Malaysia, Thailand, Singapore, and Indonesia

You want to attract and onboard new customers and provide legitimate customers with experiences that delight, but at the same time you must also protect your organization, customers and the victims of identity theft from fraud. Read on for more insight from our consumer survey and to understand what your customers think about how you protect them.

• Top Priorities: Consumers are all about ease of use and top-notch fraud protection when picking a new account provider 
• Fraud Concerns: The biggest worry? Getting tricked into sending money to scammers, especially in the APAC region 
• Digital Account Opening: Over half of the respondents love opening accounts online, but they'll ditch the process if identity checks are a hassle