2025 Consumer Survey: South Africa Fraud, Identity and Digital Banking
Good fraud protection and ease of use are customers' top consideration when opening a new account. Are you meeting their expectations?
eBook
FICO’s 2025 global survey uncovers the latest insights into South African consumer sentiments on digital banking. From their preferred onboarding methods to their top concerns about identity protection, this survey reveals what truly matters to banking customers when opening a new account. Dive into the minds of your customers and stay ahead in the evolving world of digital banking.
- Nearly 30% of banking customers ranked having their identity stolen to open a financial account as a top concern. How are you safeguarding customers?
- Over a quarter of respondents say they will abandon opening a credit card or personal loan if the identity checks are too difficult. How are you striking a balance between security and speed in the originations process?
- Over 20% of respondents believe that in certain circumstances it is acceptable to exaggerate income on loan applications. How are you making sure potential customers are genuine?
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