2025 Consumer Survey: UK Fraud, Identity and Digital Banking
What do customers really expect from the onboarding process?
eBook
Dive into the latest insights from our 2025 consumer survey on fraud, identity, and digital banking in the UK. Learn how biometric security is becoming a top preference, understand the growing concerns about identity theft, and see why robust fraud protection is crucial for attracting new customers.
Approximately 28% of respondents ranked their identity being stolen to open an account as a top fraud concern. Organizations that fail to balance speed and fraud protection can lose customers.
Approximately 40% of UK consumers are more likely to open an account online that they were a year ago. Is your onboarding system prepared for digital acceleration?
Biometric identity checks has gained the trust of consumers. Are you creating seamless identity checks that are both safe and efficient?