Consumer Survey 2022: Fraud, identity and digital banking in Malaysia

What do customers in Malaysia think about how financial services organizations manage fraud and identity verification?

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You want to attract and onboard new customers and provide legitimate customers with experiences that delight, but at the same time, you must also protect your organization, customers, and victims of identity theft from fraud. This e book provides insight from 1,000 Malaysian consumers who we surveyed to find out what they think about how you protect them. 

  • 35% will abandon opening a personal bank account if identity checks are too difficult or time-consuming.
  • Biometrics are a favorite security choice - 48% have a strong preference to use fingerprints and 52% say they provide excellent security.
  • Good fraud protection is your customers' number one consideration when they select a new account!
  • 5.7% say their stolen identity has been used to open a financial account. That could equate to 1.3 million people.
  • The risk of first-party fraud is high - the majority say that exaggerating income on applications is OK in some circumstances, or normal behavior.
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