Consumer Survey Spain — How do Fraud Checks Affect Online Account Opening?

eBook
Do Your Fraud Checks Stop Customers Opening Accounts Online?
When opening new accounts, you must protect your organization from fraud while keeping legitimate customers happy. Get the balance wrong and you either risk significant loss or you give legitimate customers a poor experience that leads to:
Lower customer satisfaction scores
Abandonment of applications
Customer Attrition
Reputational damage
The balance needs to be finely tuned.
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