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Consumer Survey—How do Fraud Checks Affect Online Account Opening?

eBook

Consumer Survey Spain — How do Fraud Checks Affect Online Account Opening?

eBook

Do Your Fraud Checks Stop Customers Opening Accounts Online? 

When opening new accounts, you must protect your organization from fraud while keeping legitimate customers happy. Get the balance wrong and you either risk significant loss or you give legitimate customers a poor experience that leads to: 

  • Lower customer satisfaction scores 
  • Abandonment of applications 
  • Customer Attrition 
  • Reputational damage

The balance needs to be finely tuned.