Digital Communications: Streamlining customer contact throughout the lifecycle

Customers expect to communicate with businesses whenever and however they want. They expect to be treated respectfully, given convenient options, and have a sense of control over the process. For these reasons and more, businesses are turning to digital communications with FICO® Customer Communication Services.

• 75% of debt collection conversations handled digitally
• 15%-20% improvement in debt recovery
• 35% decrease in overall fraud losses
• 50% decrease in fraud loss by case and unified no matter which channel the customer chooses or moves between.