Digital Communications: Streamlining customer contact throughout the lifecycle
What if you could always communicate with your customers at the right time, with the right channel, on their terms?
Customers expect to communicate with businesses whenever and however they want. They expect to be treated respectfully, given convenient options, and have a sense of control over the process. For these reasons and more, businesses are turning to digital communications with FICO® Customer Communication Services.
- 75% of debt collection conversations handled digitally
- 15%-20% improvement in debt recovery
- 35% decrease in overall fraud losses
- 50% decrease in fraud loss by case and unified no matter which channel the customer chooses or moves between.
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Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.