Digital Communications: Streamlining customer contact throughout the lifecycle

What if you could always communicate with your customers at the right time, with the right channel, on their terms?

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Customers expect to communicate with businesses whenever and however they want. They expect to be treated respectfully, given convenient options, and have a sense of control over the process. For these reasons and more, businesses are turning to digital communications with FICO® Customer Communication Services.

  • 75% of debt collection conversations handled digitally
  • 15%-20% improvement in debt recovery
  • 35% decrease in overall fraud losses
  • 50% decrease in fraud loss by case and unified no matter which channel the customer chooses or moves between.
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Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.