FICO Consumer Fraud Survey 2021: South Africa

A country-specific look at consumer sentiment about top fraud risks and how they feel about their financial institutions' fraud management.

Competitive Intelligence
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FICO conducted a global survey to gauge consumer sentiment about fraud risks, fraud management and how they feel about their financial institutions. In South Africa, 1006 consumers responded, and the insights are fascinating. From concerns about top fraud risks to communication preferences, this eBook explores how South African consumers feel about fraud, customer experience and the digital transformation currently happening in banking. Download the eBook today to learn:

  • Which kind of fraud has consumers most concerned
  • What communication channels consumers prefer for transaction verification
  • Where consumers are reporting the most fraud (and the least)
  • How customers feel when their transactions are declined
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