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FICO Consumer Fraud Survey 2021: USA

A country-specific look at consumer sentiment about top fraud risks and how they feel about their financial institutions' fraud management.

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FICO conducted a global survey to gauge consumer sentiment about fraud risks, fraud management and how they feel about their financial institutions. In the US, 1000 consumers responded, and the insights are fascinating. From concerns about top fraud risks to communication preferences, this eBook explores how American consumers feel about fraud, customer experience and the digital transformation currently happening in banking. Download the eBook today to learn:

  • Which kind of fraud has consumers most concerned
  • What communication channels consumers prefer for transaction verification
  • Where consumers are reporting the most fraud (and the least)
  • How customers feel when their transactions are declined
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