With the COVID-19 pandemic, most organizations accelerated their digital transformation strategies but with various degrees of success. The pace of change caused by the pandemic is expected to continue through 2022. Over the past year, FICO has spoken to thousands of customers across dozens of industries and conducted numerous studies, surveys, and reports. This report is a cumulation of what we have seen, heard, and learned.
- How to provide a unified experience across all your channels
- The importance of looking at tech investment from an enterprise lens
- How to meet increasing customer expectations for speed
- Why you need to think about data and AI in a responsible way
- Why establishing an emotional connection with your customers is so important
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