Know Your Customer: A key ingredient in collection success

Executive Brief
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“Know your customer” is more than a check in a box on a compliance checklist. In an environment increasingly defined by consumer choice, knowing your customer is key to earning and keeping their business. FICO recently completed an extensive consumer research study of the banking industry. This report covers data related specifically to the insights and opportunities connected to the changing attitudes and behaviors of the banking customer. How do first- and third-party collectors respond to changing attitudes as part of their collection outreach? By staying informed. Read on to learn more.
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