Pandemic-related economic and social conditions have accelerated existing trends to the point of fundamentally changing the collection function. These changes are affecting how the best collection operations view their purpose, how they determine what actions to take, how they communicate and interact with consumers, and how their performance is evaluated. While all collection operations would have gotten to this new place eventually, the pandemic has made the transformation urgent — creating three pressing challenges: Scale, Significance, Speed.
Learn more about the top three challenges:
- Scale - Providing individualized assistance to huge numbers of customers
- Significance - Ensuring actions contribute greater value to the business
- Speed - Being quicker to make big adaptations and small corrections
Download your free eBook
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.