The Science of Call Success

Speech analytics in collection performance and compliance for first and third parties

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eBook

In Collections: People are your strength... You depend on your agents to talk with delinquent consumers and convince them to pay their bills. ...and your weakness Variation in agent skill and experience levels affect your ability to ensure regulatory compliance and deliver consistently high performance. Some agents are better at handling certain types of situations than others; how do you match them up to increase likelihood of call success? Analytics can help you raise compliance and performance of all your agents. It can help you deploy your resources where they will be most effective. Learn how.
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