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Can your collection operation step up to the challenges the pandemic presents? Portfolios, workforces, and operating models are changing. What does this mean for you? Are you ready to handle the long-range effect of the pandemic? What can you do to ensure you get through the crisis, maybe even better than before? Learn how one bank used intelligent omnichannel communications and self-serve to collect 51% more debt than its current call center, at even lower cost than an offshore alternative.