The way most auto lenders seek performance gains is like walking around a dark room with a dim flashlight. The sightline is a few steps ahead in one direction. Select and test a new strategy. If it’s successful, roll it out. Start from there in the next round, and then take a few more steps. There’s no time for that anymore. Today’s auto finance leaders are using optimization as a flood lamp to illuminate a landscape of opportunities across the customer credit lifecycle — from marketing to origination, and through collections and recovery. They’re leaping ahead and discovering winning strategies that would otherwise have not been evaluated or would take many cycles to approach. Arjun Bajaj, a top FICO Presales Consultant (who’s worked with worldwide lenders and their collection arms across auto, telco, and retail banking), answered questions about optimized collections in auto from Mica DuBois, Solution Marketing.
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