Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection for large US lenders. In this Q&A, Tom Johnson, Senior Partner Cross-Product Solutions at FICO, discusses how lenders can overcome this obstacle through better integration of their existing collection capabilities. Learn about the importance of creating a credit lifecycle with a fully integrated learning loop where the outcomes from the customer’s performance in each step of the credit lifecycle today drive new and improved strategies for tomorrow.
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