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For process engineering and manufacturing organizations, split-second decisions can mean the difference between profit and loss. However, these organizations are often restricted by disconnected technology platforms that limit their abilities to optimize business and process decisions across the enterprise. As a result, businesses can suffer production delays, cost overruns, customer churn and inability to meet revenue targets. This industry brief covers real-life use cases of FICO Decision Management Suite within these sectors, and how organizations can drive smarter quality control, design, supply chain and call center processes, while making rule and planning changes without requiring IT assistance.