Consistently managing onboarding across all channels as smoothly and easily as possible is vital. To help businesses understand and address this challenge, FICO has commissioned independent research into consumers’ opinions about the account opening process. The results of this survey offer insight into your customers’ views to help inform how you successfully ride the relentless digital wave to deliver faster, smarter onboarding.
- More than 85% will now open digital accounts
- No more than 10 questions
- The theatre of security
- Biometrics point the way for 50.4%
- Digital literacy doesn’t equate to financial literacy
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