The end of patch-and-repair

Innovations in collection communication, technology, and analytics

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Executive Brief

Collection and recovery can be tough, and it’s not getting easier. Agencies are dealing with budget and headcount constraints, as well as pressure to make digital transformations with existing resources. At the same time, there’s an expectation to maintain or improve performance, through ongoing compliance requirements. Ed Wallen and Mary Dupont talk about collection and recovery challenges, and solutions that can help organizations compete in this dynamic industry.
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