The end of patch-and-repair
Innovations in collection communication, technology, and analytics

Executive Brief
Collection and recovery can be tough, and it’s not getting easier. Agencies are dealing with budget and headcount constraints, as well as pressure to make digital transformations with existing resources. At the same time, there’s an expectation to maintain or improve performance, through ongoing compliance requirements.
Ed Wallen and Mary Dupont talk about collection and recovery challenges, and solutions that can help organizations compete in this dynamic industry.
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