Telecommunications providers operate in a regulated marketplace that is undergoing a critical period of evolution. The market in the US is highly saturated and a key priority for most carriers is profitable growth. Carriers must balance the need to offer more attractive deals than those of their competitors against the risk that customers will overextend themselves, become delinquent on payments or commit outright fraud. As telecom companies make the transition from subsidized handsets to device financing, there are new revenue considerations and regulatory oversight is evolving. One of the new imperatives for telecoms is to enhance their debt collections and recovery practices to stay financially sound while maintaining their competitive edge.
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