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It’s a fact: collecting benefits overpayments is different than collecting other debt types. While government can and should demand repayment, it must be done in a fair and reasonable way, taking into account the personal and financial situation of every debtor.
The FICO® Collections Solution for Benefits Overpayment is an automated solution that gathers data from multiple sources, provides strong workflow rules, can take into account the financial situation of the debtor, and significantly increase recoveries. It can be done without adding additional staff, in a way that minimizes debtor impact. The system interrogates all data and automatically performs the next best action, whether sending a 60-day TOP delinquent letter, segregating debtors/ accounts into multiple work queues, applying funds across multiple accounts or more. All without any human intervention.