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Government agencies collect a variety of debts, including taxes, overdue fees, court fines, child support and benefit overpayments. Centralized operations collecting on behalf of other state and local functions can effectively collect hundreds of debt types, including debts from other jurisdictions. Although what is collected differs, how collection takes place is increasingly important to all organizations.
Traditional “one size fits all” approaches are giving way to targeted strategies shaped by analytic insights about how to best treat each account. Agencies need tools to create and change strategies, make real-time decisions, and automate routine steps and interactions with debtors to collect more money without increasing staff.