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Fighting Financial Crime While Improving the Customer Journey

Fighting Financial Crime While Improving the Customer Journey

Executive Brief

In an always on, digital environment, those involved in preventing financial crime are sometimes seen as an impediment to providing a smooth customer journey. Security and financial crime checks are vital to protect both customers and the bank, but poorly managed, they prevent new customers from opening accounts and cause friction that changes how customers use the bank’s services. In the worst case, it could cause customers to leave.