The FICO Data Privacy Policy explains FICO’s collection and use of cookies. Cookies help us remember your settings to provide you with a better browsing experience; allow us to assess, monitor, and improve the website’s performance; and enable our partners to advertise to you. You may disable the cookies by changing the settings in your browser, and you may tell us not to share your cookie data with third parties. By using this website, you consent to the use of cookies as described in the FICO Data Privacy Policy.
Executive Brief
When it comes to communications, consumer preferences are changing — and so are the options available to agencies collecting debt. When consent is in place, the auto- or directdialed telephone calls collection groups have relied on for decades have been joined by a powerful new technology: interactive virtual agents. This software serves as an online customer service representative, engaging consumers in interactive, automated, omni-channel communications in a selfservice environment.