Skip to main content
Interactive Virtual Agent Boosts Collections Success — Better Experience Equals Better Results for Your Clients

Executive Brief

Interactive Virtual Agent Boosts Collections Success

Better Experience Equals Better Results for Your Clients

Executive Brief

When it comes to communications, consumer preferences are changing — and so are the options available to agencies collecting debt. When consent is in place, the auto- or directdialed telephone calls collection groups have relied on for decades have been joined by a powerful new technology: interactive virtual agents. This software serves as an online customer service representative, engaging consumers in interactive, automated, omni-channel communications in a selfservice environment.