Interactive Virtual Agent Boosts Collections Success

Better Experience Equals Better Results for Your Clients

Annual Report
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Executive Brief

When it comes to communications, consumer preferences are changing — and so are the options available to agencies collecting debt. When consent is in place, the auto- or directdialed telephone calls collection groups have relied on for decades have been joined by a powerful new technology: interactive virtual agents. This software serves as an online customer service representative, engaging consumers in interactive, automated, omni-channel communications in a selfservice environment.
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