Recent and upcoming consumer lending affordability regulations published by the UK’s Financial Conduct Authority and the Prudential Regulatory Authority leave financial institutions with sound principles to follow, but no specific guidelines. As FICO Senior Director of Product Management Gabriel Hopkins points out in this Q&A, that can lead to diverse regulatory approaches and the development of in-house compliance solutions with varied degrees of effectiveness. Mr. Hopkins discusses the technology and best practices lenders should implement to ensure consistent, auditable compliance, and to achieve much more. He emphasizes that an effective affordability solution can drive stronger customer engagement and loyalty, and help institutions take a proactive role in protecting consumers.
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