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Telecommunications professionals are continually asked to do more to improve portfolio profit with less: less budget, less headcount and fewer resources. In addition to monitoring and managing bad debt, it is vital that providers increase ARPU, control churn, forecast future bad debt situations and manage an ever-changing industry landscape. Understanding the different elements required to forecast losses (and knowing when and how to use each segment of information) allows for greater control and results, as well as improved and more profitable strategies that have broad benefits. To understand and manage the true financial exposure and risk due to bad debt, it is imperative to understand the existing customer base and their behavior.