The Case for Case Management: Hot Topics Q & A

Case Study
Radial circle

Executive Brief

In recent years, many organizations have made strenuous attempts to implement consumer-centric collection, with a 360˚ view of a consumer's assets and liabilities. A 360˚ view of the consumer, with agents having access to details of all of a consumer's debt accounts, and maybe their accounts in good standing as well, can help the agent negotiate affordable repayment agreements with the consumer. But having a 360˚ view is only the first piece of the puzzle. A customer-centric approach requires a sophisticated strategy and process to define and codify rules to automatically assign an appropriate consumer-level treatment given the myriad permutations of a consumer's accounts, such as varying product types, balances, stages of delinquency and so on. Read our Executive Brief, "The Case for Case Management" This brief provides an overview of a best-practice collection case management strategy that ensures that your organization delivers the right collection treatments at the right time, utilizing automation and your human resources to peak efficiency.
Download your free Executive Brief
Subject to the Privacy Notice I consent to FICO using my contact data provided above to contact me by phone or email to provide information regarding FICO, its products and services, and other similar FICO products and services.
I agree to the Terms and Privacy Notice.

Take the next step

Connect with FICO for answers to all your product and solution questions. We look forward to hearing from you.