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If any portion of your retail sales depends on facilitation by credit, pay more attention to collections. This backend operation, even if outsourced to a third party, is having an increasing impact on retailer front-end operations and top-line performance.
As regulatory, technology and competitive trends begin to close the distance between how retailers sell, offer credit and collect debt, opportunities to play a more helpful, important role in consumer lives are emerging. But many retailers will need to modernize outmoded collection methods that waste resources and put not only debt, but current sales and future revenue streams at risk.