Utilities Deregulation, Customer Relationships and Collections Hot Topic Q&A

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Executive Brief

Under the deregulation proposed by the UK Open Water initiative, driven by the UK Office of Water (Ofwat), businesses and non-household consumers in England will choose their supplier of water and wastewater retail services starting April 2017. Consumers will choose their water provider starting in 2020. So how will deregulation, competition for customers and a heightened emphasis on efficiency impact C&R organizations?
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