In the US, insurance fraud costs consumers at least $80 billion annually. But most claims are legitimate and the number one reason people leave their insurance company is that they are unhapppy with the way a claim has been handled. FICO insurance expert Scott Horwitz answers the burning questions insurers have on managing the delicate balance between claims fraud and excellent customer experience.
- Understand the unique challenges insurers face when tackling fraud
- Learn how analytics can help you spot connected and organized fraud rings and repeat offenders.
- See how multi-channel customer communications provide both efficiency and superior customer experience
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